What should a property manager do if they suspect illegal activity in a rental unit?

When a property manager suspects illegal activity in a rental unit, reporting the activity to local authorities and thoroughly documenting the situation is the most appropriate course of action. This approach not only ensures that the authorities are notified so they can investigate the matter and enforce the law, but it also protects the property manager and the property management firm from potential legal liabilities associated with failing to act on such suspicions.

Documentation is key because it provides a detailed record of the events, observations, and any communications related to the suspected illegal activity. This can be crucial for any investigations or legal proceedings that may follow. By maintaining proper documentation, the manager helps create a transparent process that underscores their commitment to safety and compliance with the law.

In contrast, confronting the tenants directly could escalate the situation and put the manager at risk, while ignoring the situation risks allowing illegal activities to continue unchecked. Asking neighbors for their opinions might lead to hearsay rather than concrete evidence, which is insufficient for addressing the potential issues effectively. Thus, notifying law enforcement and documenting the findings is the responsible and proactive approach in this scenario.